Terms & Conditions

Our goal at Staunton Moods is complete customer satisfaction and to provide great products that both you and we can be proud of. A vital part of this commitment is our prompt and helpful customer service and our flexible exchange and returns policy.

Please note: If an item you would like to order is not in stock please do not hesitate to contact us so that we can inform you as soon as the item is available. If the item has been discontinued, we will contact you to see what you would like to do.

Exchanges and Returns

Manufacturing Faults

We are very proud of the fabric, quality and craftsmanship that goes into making each Staunton Moods product. However, if there is ever a manufacturing fault with a garment you have received, please contact us immediately. We will exchange the item for free and reship immediately. You will have to pay up front for the return of the item to our warehouse using standard registerd mail. However, once received we will refund your shipping costs.

Not completely satisfied?

If you receive your Staunton Moods product and you are not completely satisfied with the size, colour, style etc we are more than happy to exchange or provide a refund on the items purchased provided they are returned to us in original condition and within 21 days of you receiving the shipment. You are responsible for covering the upfront postage costs of returning the item to us using standard registered mail. Once we receive the item we will reimburse you for the postage. We will cover the cost of shipping a replacement item to you on the first exchange (both ways) however any subsequent exchanges will incur additional postage charges (both ways) . You will be charged for the additional items sent if you fail to return the original items back to us by the specified time period, however we will notify you prior to charging you for the outstanding item.

Unfortunately we cannot accept responsibility for any problems occurring in transit with products returned to us. The total amount for the items returned and accepted will be refunded to the credit card on which the original payment was made. The amount refunded will be made in Euro as per your original purchase.

Delivery

The address details used for the shipment of your order are the exact details supplied by you at the time of ordering. Incorrect details may result in delivery delays so it is important to check these details when ordering.

Within the EU (European Union) deliveries generally take up to 3 working days. It is important to note that the Customs Agency in the country of destination (where applicable) may delay the delivery of an order. In some instances, this delay can reach up to 6 weeks for inspection or as a random security measure. This applies to a small percentage of orders shipped and unfortunately is uncontrollable by Staunton Moods staff.

If no one is home for delivery of your purchase, local postal guidelines will apply. Registering a work address, or an address where you know someone will be present to sign for the parcel can, in many instances ensure that you receive the shipment with the shortest delays.

Price and Import Tax

All prices are charged in Euro. The total transaction amount may vary slightly once your order is charged to your credit card, if this is the chosen payment method. The reason for this is that when your order is charged to your card, the exchange rate used by your credit card company may vary to that indicated at the time of placing the order.

The prices listed on our website do not include relevant customs or tax charges and/or administration fees that the parcel may incur when entering the country of destination. The Customs Agency may select your shipment for assessment and could charge duties, taxes and/ or administration fees on your shipment. These charges vary from country to country and are not covered by Staunton Moods.

Sale Items

There is no exchange or refunds on sale items.

Further Questions?

If you have any questions about ordering from Staunton Moods, please refer to our Frequently Asked Questions section. You can also contact us via the various communication pathways available at the following link. Contact.