EXCHANGE OR RETURN YOUR SHIRT OR SCARF
Contact Staunton Moods by email (firstname.lastname@example.org) and request a return number ID for an exchange or return item within 30 days of dispatch. The item must not have been worn or used (faulty or otherwise) and must be in original condition.
Use the original packaging (both inner and outer boxes). Write the 'returns number' on the address label.
Post the parcel at your nearest post office using standard registered mail and pay for the cost of postage for returning the item(s). For all exchange items you will cover the cost of shipping the item to us. However, the cost of sending you a replacement item by courier will be covered by us. If the items being returned are faulty we will reimburse you for the cost of the original purchase as well as the cost of returning the items to us. The refund will be made once we have received and cleared the returned items and identified your proof of postage. Be sure to keep the receipt of the postage to facilitate reimbursement.
We will offer a refund or exchange (pending stock availability) on any unworn / unused goods (faulty or otherwise) within 30 days of dispatch. You must return the goods to us - please return items in or with its original packaging. The date your items were dispatched by us will be listed in the Shipment Confirmation email sent to your nominated email address upon dispatch.
For both refund and exchange items you must first contact us to obtain a 'return number I.D'. Once the item(s) have been placed in the inner black box and then placed inside the outer box.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession, and if you fail to do so we may have a right to make a claim against you for compensation. We recommend therefore that you take care in wrapping your items safely and securely to avoid damage in transit back to Staunton Moods. This does not affect your statutory rights , and if you require an exchange on a faulty item, then, provided we have stock available we will provide a replacement, and you will not be charged again for delivery of the replacement item.
We recommend you pay to return your package by standard registered mail for both exchange and return items. For items being returned (not exchanged) we will require a copy of proof of posting (receipt or certificate) to facilitate reimbursement to you once we receive and process the return item.
If a refund is required, this will be made in the same way as the original payment method.
We always aim to honour an exchange. If the item you require is out of stock we will contact you and give a choice of an alternative product or a refund, or an indication of the time it will take for the item to arrive in stock to provide you with as many choices as we can offer.
We recommend that you contact us ahead of time to reserve a product required for an exchange. This can be done at the time when you contact us for a 'returns number'. If the item you require is of a higher value we will contact you to take an additional payment. Once the exchange is complete we will then cover the cost of shipping the new item along with documentation to your original (or newly nominated) delivery address. See Terms & Conditions for further details.
EXCHANGE OR RETURN FOR CARLOS SANTOS SHOES
ORDERS WITH CUSTOMIZED PATINA REQUESTS:
All orders with a customized patina request cannot be exchanged or returned as the patina has been specifically made for you and cannot be returned to our stock for future sale. Please choose your size and fit carefully before making any customized order. We will contact you during the patination of your shoes to ensure that you receive the design you require. We can send photo updates to help you get the exact patina design you require. This approach allows adjustments to be made before the finalisation of your customized patina.