Returns & Exchanges
It's easy to return or exchange your shirt
Contact Staunton Moods by email (firstname.lastname@example.org) and
request a return number ID for an exchange or return item within 30
days of dispatch. The item must not have been worn or used (faulty
or otherwise) and must be in original condition.
Use the original packaging (both inner and outer boxes). Write
the 'returns number' on the address label.
Post the parcel at your nearest post office using standard
registered mail and pay for the cost of postage for returning the
item(s). For all exchange items you will cover the cost of shipping
the item to us. However, the cost of sending you a replacement item
by courier will be covered. If the items being returned
are faulty we will reimburse you for the cost of the original
purchase as well as the cost of returning the items to us. The
refund will be made once we have received and cleared the returned
items and identified your proof of postage. Be sure to keep the
receipt of the postage to facilitate
We will offer a refund or exchange (pending stock availability)
on any unworn / unused goods (faulty or otherwise) within 30 days
of dispatch. You must return the goods to us - please return items
in or with its original packaging. The date your items were
dispatched by us will be listed in the Shipment Confirmation email
sent to your nominated email address upon dispatch.
For both refund and exchange items you must first contact us to
obtain a 'return number I.D'. Once the item(s) have been placed in
the inner black box and then placed inside the outer box.
Please note that you have a legal obligation to take reasonable
care of the items while they are in your possession, and if you
fail to do so we may have a right to make a claim against you for
compensation. We recommend therefore that you take care in wrapping
your items safely and securely to avoid damage in transit back to
Staunton Moods. This does not affect your statutory rights , and if
you require an exchange on a faulty item, then, provided we have
stock available we will provide a replacement, and you will not be
charged again for delivery of the replacement item.
We recommend you pay to return your package by standard
registered mail for both exchange and return items. For items being
returned (not exchanged) we will require a copy of proof of posting
(receipt or certificate) to facilitate reimbursement to you once we
receive and process the return item.
If a refund is required, this will be made in the same way as
the original payment method.
We always aim to honour an exchange. If the item you require is
out of stock we will contact you and give a choice of an
alternative product or a refund, or an indication of the time it
will take for the item to arrive in stock to provide you with as
many choices as we can offer.
We recommend that you contact us ahead of time to reserve a
product required for an exchange. This can be done at the time when
you contact us for a 'returns number'. If the item you require is
of a higher value we will contact you to take an additional
payment. Once the exchange is complete we will then cover the cost
of shipping the new item along with documentation to your original
(or newly nominated) delivery address. See Terms & Conditions
for further details.